Privacy Policy
1. Introduction
This Privacy Policy explains how Dr. Ali Aldibbiat's clinic, Newcastle Vitality Poly Clinic L.L.C., located at 109 Century Plaza, Jumeirah Beach Road, Jumeirah 1, Dubai, United Arab Emirates, collects, uses, stores, and protects personal data and health information when you visit our website, draliendo.com, book an appointment, or receive care at our clinic.
We are committed to protecting your privacy in accordance with applicable United Arab Emirates law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in the Health Fields, and the data protection and confidentiality standards issued by the Dubai Health Authority.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us:
Website Visitor Information
When you browse draliendo.com, we may automatically collect your IP address, browser type, device information, pages visited, and time spent on the site, typically through cookies and similar technologies.
Contact and Booking Information
When you submit a contact form, WhatsApp message, or booking request, we collect your name, phone number, email address, and any details you choose to share about your reason for contacting us.
Patient Health Information
If you become a patient, we collect medical history, examination findings, laboratory and diagnostic results, treatment records, and other health information necessary to provide clinical care, in line with DHA health record standards.
Identification Information
As required by UAE healthcare regulations, we may collect Emirates ID, passport, or insurance details to verify identity and process insurance claims.
3. How We Use Your Information
We use the information we collect for the following purposes:
Providing Medical Care
To diagnose, treat, and manage your health condition, maintain your medical records, and coordinate care with other healthcare providers when necessary and with appropriate consent.
Appointment Management
To schedule, confirm, and remind you of appointments, and to respond to booking requests made through the website, WhatsApp, phone, or email.
Legal and Regulatory Compliance
To comply with DHA health record retention requirements, insurance regulations, and other applicable UAE laws.
Website Improvement
To understand how visitors use our website and improve its content, functionality, and user experience.
Communication
If you have opted in, to send appointment reminders, health information updates, or clinic news.
4. Legal Basis for Processing
We process your personal data on one or more of the following legal bases recognized under UAE law: your explicit consent, the necessity of processing to provide medical care you have requested, compliance with a legal or regulatory obligation such as DHA record-keeping requirements, and our legitimate interest in operating and improving our clinic and website, balanced against your rights.
5. How We Protect Your Information
Patient health information is stored and protected in accordance with DHA health data protection and confidentiality standards, including administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or loss.
6. Data Retention
In line with DHA health record management guidelines, patient medical records are retained for a minimum period as specified under applicable DHA regulations, which at the time of writing generally requires long-term retention of health records.
Website visitor data collected through cookies and analytics tools is retained only for as long as necessary for the purposes described in this policy.
7. Sharing Your Information
We do not sell your personal data or health information. We may share your information in the following limited circumstances:
Healthcare Providers
With other treating physicians, laboratories, hospitals, or specialists involved in your care, where necessary for treatment and with appropriate consent.
Insurance Providers
With your health insurance provider to process claims and pre-authorizations, as required for insurance-based treatment.
Regulatory Authorities
With the Dubai Health Authority or other UAE regulatory bodies where required by law, such as mandatory disease reporting or regulatory inspection.
Service Providers
With third-party service providers who support our website hosting, appointment booking, or IT systems, under confidentiality obligations.
8. Your Rights
Under UAE Federal Decree-Law No. 45 of 2021 and applicable DHA health data regulations, you have the right to be informed about how your data is processed, to request access to a copy of your personal data and medical records, to request correction of inaccurate information, and to object to certain types of processing, such as marketing communications, subject to applicable legal and regulatory limitations on health records.
To exercise any of these rights, please contact us using the details provided in Section 12 below.
9. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to operate correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings, though this may affect certain website functionality.
10. Children’s Privacy
Our paediatric endocrinology services involve the care of children, and health information for minors is collected and processed with the consent of a parent or legal guardian, in accordance with standard medical practice and applicable UAE regulations. We do not knowingly collect personal data directly from children through the website without parental involvement.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable UAE law. The updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Newcastle Vitality Poly Clinic L.L.C.
109 Century Plaza, Jumeirah Beach Road, Jumeirah 1, Dubai, UAE
+971 58 588 2295
a.aldibbiat@draliendo.com
Sunday to Thursday, 9AM to 6PM